Contact Us
We'd love to hear from you. Whether you're ready to start a new project, need support with your existing website, or just have a question, our friendly team is here to help.
How to Reach Us
Phone
Speak to our team directly about your project or enquiry.
Monday to Friday, 9:00 AM - 5:30 PM
Send us a message and we'll respond within one working day.
We typically respond within 24 hours
Visit Us
We're based in Hertfordshire and welcome face-to-face meetings.
AstonMiles Media
20 The Horseshoe
Hemel Hempstead
HP3 8QW
By appointment
Support
Existing clients can access support through their account dashboard.
Priority support for hosting clients
Send Us a Message
Use the form below to send us an enquiry. We'll get back to you as soon as possible, typically within one working day.
Please provide as much detail as possible about your requirements so we can give you the most accurate and helpful response.
Your Privacy
We take your privacy seriously. Any information you provide will be used solely to respond to your enquiry and will be handled in accordance with our Privacy Policy. We will never share your details with third parties for marketing purposes.
What Happens Next?
1. We Receive Your Enquiry
Your message comes straight to our team. We review all enquiries promptly and prioritise them based on urgency.
2. Initial Response
We'll send you an acknowledgement within a few hours and a detailed response within one working day. For complex enquiries, we may schedule a call to discuss your needs in detail.
3. Discovery & Consultation
If you're enquiring about a new project, we'll arrange a consultation (in person, phone, or video call) to understand your requirements, goals, and timeline.
4. Proposal & Quote
Based on our discussion, we'll prepare a detailed proposal outlining our recommended approach, timeline, and costs. No obligations, no pressure.
5. Project Kickoff
Once you're happy to proceed, we'll schedule a kickoff meeting and get started on bringing your vision to life.
Common Enquiries
New Website Projects
Starting from scratch? We'll guide you through every step, from domain registration and hosting setup to design, development, and launch. Tell us about your business, your goals, and your target audience, and we'll create a website that works for you.
Typical response: Detailed consultation call within 2 working days
Website Redesigns
Looking to refresh your existing website? We'll review your current site, discuss what's working and what isn't, and propose improvements that will enhance both aesthetics and performance.
Typical response: Initial assessment and proposal within 3 working days
Hosting Enquiries
Need reliable hosting for your website? We offer managed hosting packages with everything included: security, backups, updates, and support. We can also migrate your existing website to our hosting platform.
Typical response: Hosting options and pricing within 1 working day
Website Support
Existing clients can contact us for support with their websites. We offer various support packages, from ad-hoc assistance to ongoing maintenance contracts.
Typical response: Immediate for urgent issues, same day for routine support
General Questions
Not sure where to start? Have questions about our services, pricing, or process? Just want to chat about your ideas? We're always happy to help, with no obligation.
Typical response: Within 1 working day
Find Us
We're based in Hemel Hempstead, Hertfordshire, and serve businesses throughout the region and beyond.
Address:
AstonMiles Media
20 The Horseshoe
Hemel Hempstead, HP3 8QW
Getting Here
By Car: We have parking available on-site. Please let us know in advance if you're driving so we can reserve a space.
By Train: Hemel Hempstead station is approximately minutes walk from our office. We're happy to collect you from the station if needed.
By Appointment: While we welcome visits, please arrange an appointment in advance to ensure someone is available to meet with you.
Opening Hours
| Monday - Friday: | 9:00 AM - 5:30 PM |
| Saturday: | Closed |
| Sunday: | Closed |
| Bank Holidays: | Closed |
Emergency Support: Hosting clients with critical issues can contact our emergency support line 24/7. Details are provided in your client dashboard.
What Our Clients Say
Don't just take our word for it - here's what some of our clients have said about working with us:
"AstonMiles Media completely transformed our online presence. The team was professional, responsive, and delivered exactly what we needed. Highly recommended!"
- Local Business Owner, Hertfordshire
"Excellent service from start to finish. They took the time to understand our business and created a website that truly reflects our brand. The ongoing support has been invaluable."
- SME Director, St Albans
Frequently Asked Questions
How quickly can you respond to my enquiry?
We aim to respond to all enquiries within one working day, often much sooner. Urgent matters are prioritised accordingly.
Do you offer free consultations?
Yes, initial consultations are always free with no obligation. We'll discuss your requirements and provide honest advice about the best approach for your needs and budget.
Can we meet in person?
Absolutely! We're based in Hemel Hempstead and welcome face-to-face meetings. We can meet at our office, your premises, or a mutually convenient location. We also offer video calls if that's more convenient.
What if I'm not sure what I need?
That's perfectly fine! Many clients come to us with ideas but aren't sure about the technical details. We'll help you figure out exactly what you need and recommend the best solution for your goals and budget.
How much do your services cost?
Every project is unique, so we provide custom quotes based on your specific requirements. Contact us for a free, no-obligation quote. We're always transparent about costs and there are never any hidden fees.
Do you work with businesses outside Hertfordshire?
Yes! While we're based in Hertfordshire and love working with local businesses, we work with clients throughout the UK and beyond. Modern technology makes it easy to collaborate regardless of location.
Ready to Get Started?
We're excited to hear about your project and discuss how we can help your business thrive online. Get in touch today - we're just a phone call, email, or message away.
We promise to respond to your enquiry within one working day and provide honest, helpful advice with no pressure or obligation.